Shipping and Returns

Shipping and Returns

Shipping

All orders will be shipped by FedEx / UPS Ground unless otherwise requested. If you require priority shipping, please contact our Customer Service team on (912) 629-0357, or email customerservice@limbsandthings.com for a direct service. Please note that for priority shipping additional charges will apply.

We ask that you check your shipment within 7 days of receipt and notify us of any issues within 14 days so that we can best address your concerns.

While we endeavor to meet your delivery requirements, our normal delivery time varies from 2-6 weeks from receipt of order and may be extended at certain peak periods.

 
Returns

Returned products must be unused and include the original invoice, the original packaging and be in a saleable condition. All returns are subject to a 15% re-stocking fee. Shipping costs will not be included in any cash refund or credit note given. A cash refund will be given for a product returned within 30 days of invoice date. A credit note for the price of the product only is available for items returned within 45 days of the original invoice. Credit notes are valid for up to 2 years and may not be exchanged for cash at any time. We cannot accept returns after 45 days of the invoice date.

 

FLS magnetic top recall

There is a current recall of the FLS magnetic top that will continue through to September 6, 2016. This recall is MANDATORY for testing centers and voluntary for all other customers. Limbs & Things is in the process of contacting all customers who are eligible for the recall. This recall will be FREE of CHARGE to the customer. If you feel that you are eligible for the recall or have other questions about the FLS box, please contact the customer service department:

Hours: Monday–Friday, 8am – 5pm EST

Toll Free Telephone: (866) 465-4627

Email: customerservice@limbsandthings.com